Privacy policy

Privacy Policy

This policy explains how WOLF SCALING LIMITED, trading as Orvalio (“we”, “us”), collects and uses your personal information when you visit orvalio.com or place an order. Orvalio is a trading name of WOLF SCALING LIMITED, a private limited company registered in Hong Kong under company number 78825658, with its registered office at 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong.

1. Information we collect

  • Contact and order details: name, email, phone number, billing and delivery address, order history.
  • Payment information, processed directly by our payment providers; we do not see or store your full card number.
  • Device and usage data, such as IP address, browser type and pages viewed, collected through cookies and similar technologies.
  • Any message you send us, for example through our contact form or by email.

2. How we use it

  • To process and deliver your order, handle returns, and provide customer support.
  • To prevent fraud and keep our site secure.
  • With your consent where required, to send marketing emails or SMS updates. You can unsubscribe at any time.

3. Who we share it with

We share information only with service providers who help us run the store: Shopify (our platform), payment processors, delivery carriers, and analytics or advertising partners. We do not sell your personal information for money.

4. Cookies and advertising

We use cookies for the site to function, to measure traffic, and, where you allow, to show relevant ads on other sites. See our cookie banner to manage your preferences. You can also opt out of certain sharing on our Your Privacy Choices page.

5. Your rights

Under UK GDPR you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, email support@orvalio.com.

6. International transfer

WOLF SCALING LIMITED is based in Hong Kong; our service providers, including Shopify, operate in the UK, the EU and elsewhere. Where your information is transferred outside the UK, we rely on standard contractual clauses or an equivalent safeguard.

7. Retention and security

We keep personal information only as long as needed for the purposes above and to meet our legal and accounting obligations, and take reasonable technical and organisational steps to protect it.

8. Changes

We may update this policy from time to time; the current version is always posted on this page.

Contact Information

  • Store name: Orvalio
  • Company name: WOLF SCALING LIMITED
  • Company number: 78825658 (Hong Kong)
  • Registered office: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
  • Email: support@orvalio.com
  • Telephone: +44 7400 702259
  • Contact form: Click here
  • Customer service hours: Monday to Friday, 09:00–17:00 (UK time). Closed Saturday and Sunday.
  • Response time: We aim to reply within 24 hours on business days.