Frequently Asked Questions
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, where offered at checkout.
How will I know my payment has been received?
You'll receive an automatic order-confirmation email as soon as you order. Check your spam folder if it doesn't arrive, or contact support@orvalio.com.
Can I change my delivery details?
Contact us as soon as possible at support@orvalio.com. We can update your address only if the order has not yet been dispatched.
How long does delivery take?
Orders are processed in 1–3 business days, then delivered by tracked courier in 7–14 business days — 8–17 business days in total.
How do I track my order?
Once your order is dispatched we email you a carrier name and tracking number.
What is your returns policy?
You can return an item within 30 days in unused condition with its original packaging. Faulty or incorrect items are returned at our cost; change-of-mind returns are returned at the customer's cost. See our Return & Refund Policy.
Do your lamps come with a warranty?
Yes, every lamp is covered against manufacturing defects for 12 months from delivery.
How do I contact customer support?
Email support@orvalio.com or use our contact page. We reply within 24 hours on business days, Monday to Friday 09:00–17:00 (UK time).
Contact Information
- Store name: Orvalio
- Company name: WOLF SCALING LIMITED
- Company number: 78825658 (Hong Kong)
- Registered office: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
- Email: support@orvalio.com
- Telephone: +44 7400 702259
- Contact form: Click here
- Customer service hours: Monday to Friday, 09:00–17:00 (UK time). Closed Saturday and Sunday.
- Response time: We aim to reply within 24 hours on business days.
