Frequently Asked Questions

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal.

How will I know if my payment has been received?

You’ll receive an automatic order-confirmation email once your order is placed. Please keep this email until your parcel arrives. If you don’t receive it, please check your junk/spam folder. If you still need help, contact our support team at support@orvalio.com for prompt assistance.

Can I change my billing or delivery details?

Please contact our customer service as soon as possible at support@orvalio.com. We can update details provided your order has not yet been dispatched.

Can you send my order to a different address for a gift?

Yes. We can dispatch to an alternative delivery address within the United Kingdom.

How do I track my parcel?

Once your order has been dispatched, you’ll receive a shipping confirmation email within 24–48 hours with your tracking number. Use our tracking page to check the status of your order.

How long does order processing take before dispatch?

Orders are processed within 1–3 working days. Please note we do not process orders at weekends or on UK public holidays.

What are your postage rates and estimated delivery times?

We currently offer free standard delivery across the United Kingdom, with an estimated delivery time of 7–14 working days for all orders. For more information, please see our Shipping Policy.

How can I contact Orvalio customer support?

If you have any questions or need assistance, email us at support@orvalio.com or use our contact page.

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